Refund & Returns Policy

When we replace or refund

We will replace the item or refund you if your parcel arrives:

• damaged or broken,
• incomplete (parts or pieces missing), or
• with the wrong item.

How to claim

• Record a clear video while opening the parcel, showing the sealed package and the item.
• Send the video and your order number to us on WhatsApp at 0311-1770780 within 48 hours of delivery.
• Keep the item and its original packaging until your claim is resolved.

Claims without an opening video, or reported after 48 hours, may not be accepted.

Refunds

As orders are paid by cash on delivery, approved refunds are sent by bank transfer, Easypaisa or JazzCash to the account you share with us. We will confirm the amount and timing with you on WhatsApp.

Colours and variations

Products marked “Mix Random colour” are sent in whichever colour is available. A different colour from the photo is not treated as a wrong item.

Other returns

For any other return request, message us on WhatsApp before sending anything back and we will guide you.

Cancelling an order

You can change or cancel your order free of charge by messaging us on WhatsApp before the parcel is handed to the courier.